Process
Your journey in seven clear steps.
From your first request through follow-up, you can see who does what and what we need from you.
- 01
Request
Tell us which treatment you are considering, your country and preferred travel dates. Use the secure form when medical documents or photographs are needed.
- 02
Pre-assessment
Your coordinator checks that the file is complete, then the treating team reviews the information provided. This first review is not a final diagnosis or guarantee of suitability.
- 03
Conversation
We explain the treating provider’s initial response in your preferred language, answer practical questions and help you list the clinical questions to ask before deciding.
- 04
Planning
If the provider considers the next step appropriate, appointments, estimated stay, accommodation, transfers and interpreter support are organised around the proposed clinical plan.
- 05
In-person assessment
In Istanbul, the licensed treating provider confirms your history, performs the required examination and tests, and may confirm, change or cancel the proposed plan for safety.
- 06
Treatment
After the provider explains the procedure, alternatives and material risks and receives informed consent, the selected healthcare team delivers the agreed care. We coordinate the practical journey only.
- 07
Return and follow-up
Before travel home, obtain discharge records, medication instructions, warning signs and the follow-up route. Travel timing must be approved by the treating provider; we help you stay in contact afterwards.